What can’t you send by courier?

Certain goods are prohibited, restricted or unsuitable, which means they cannot be sent by courier or can only be sent under strict terms and conditions.

Prohibited goods are not covered for loss or damage regardless of whether extra insurance is purchased at the time of booking. Restricted and unsuitable goods have limited international shipping options and limited insurance cover. Our company provides the list below for guidance only. We offer services from a number of different couriers and are not an authority on each of their individual shipping Terms. This list exists to prevent transportation of dangerous or hazardous goods and to make sure you understand the Terms of insurance for restricted or unsuitable goods.

If you have any concerns about goods you want to ship, contact us before you make a booking and we will check with the courier on your behalf. Business users should contact our team if they ship any of these goods in high volumes and want to form a shipping agreement with one of our couriers.

Prohibited Items:

The following items (or any item similar in description or content) cannot be carried on any service under any circumstances. Not covered for loss or damage.

It is your responsibility to make sure the items you send are not prohibited. If prohibited goods are stopped at a sorting depot or at the point of attempted entry, the courier company is entitled to return the item to you, destroy it, or dispose of it and also charge back any reasonable associated costs incurred to do so; we will pass this cost onto you as the sender. Attempts to ship dangerous goods can also lead to prosecution by the authorities.

Any person sending such an item may be also subject to their order being cancelled without notice:

  • Animals or organisms of any form (alive or dead) including animal parts, real fur, ivory etc.
  • Antiques and works of art
  • Batteries (including lithium) and items containing built in batteries like hover boards, certain phones etc.
  • Biological samples
  • Christmas crackers
  • Clinical and medical waste
  • Coffee (outside EU)
  • Compressed air and empty cylinders
  • Corrosives eg. Battery acid and drain cleaner
  • Cosmetics
  • Counterfeit currency or illegal lottery tickets
  • Dangerous goods/Hazardous materia
  • Drugs, medication, prescriptions
  • Dry ice
  • Electronic cigarettes due to heating element
  • Electronic items sent with new alkaline, nickel metal hydride (Nimh) or nickel cadmium (Nicd) batteries
  • Explosives like fireworks or war materials cannot be shipped under any circumstances
  • Flammable liquids and solids, including lighters and refills, safety matches, firelighters, nail varnish removers, and paint stripper
  • Gases eg. Camping gas cylinders and fire extinguishers
  • Hazardous goods including aerosol, asbestos, ashes, detergents, resin, explosives, filth
  • Hover boards
  • Human and animal remains (including ashes)
  • Illegal Goods – Including counterfeit goods and any items considered illegal in either the exporting or importing country (please check the countries stipulations)
  • Kayaks
  • Liquids/creams/oils/gel – including aftershaves, alcohol, juice, E-Cig fluid, water, emulsions, paint, ink etc
  • Magnetised materials with a field strength of 0.418A/metre or more
  • Magnets
  • Mattress
  • Medical equipment
  • Minerals
  • Mobile phones/SIM card (outside the EU)
  • Monetary/currency including cash, credit cards, debit cards, coins, cheques, vouchers, tickets, lottery tickets, stamps (unless franked) etc.
  • Oxidising materials and peroxides (including hair dyes)
  • Paintings/Canvas Prints
  • Perishable goods – meat, fish, perishable food, food containing or in liquid form (items with a short shelf life or that spoil if not refrigerated) (all)
  • Plant
  • Poisonous, toxic liquids, solids or gases including pesticides
  • Pornographic material and obscene publications
  • Printer toner/ ink cartridges (international Parcels Only)
  • Radioactive materials
  • Seeds (international orders)
  • Sofa
  • Tobacco and tobacco products, loose-leaf tobacco products, cigarettes, cigars including pre-rolled
  • Weapons – Including replicas, ammunition, axe, blades, chainsaws, guns, knives etc
  • White goods (fridges, ovens, freezers, cooker hoods, hobs, boiler, washing machines, hot tubs etc). Most of the couriers cannot ship white goods, they are not covered for loss or damage.

Items Protected For Loss Only:

The services provided to us by the couriers will send the following items, however, they will not protect for any damage.

If the item is lost within their network they will refund the cost of the carriage and the items value (parcel insurance protection must be taken out for any loss to be claimed).

  • Antiques, items over 100 years old.
  • Bicycle, cycles, unicycles, tricycles. Bikes can be shipped providing they are dismantled and the parts individually packed and protected. Please read our guidelines on bike packaging, as poorly packed goods will not be covered for damage
  • Car parts, car bumpers, bonnets
  • Coffee machine, coffee grinder, coffee roaster
  • Dinner sets
  • Electrical appliances that are not considered white goods such as cameras, monitors, computers, all in one computers, drones, lamps, laptops, scanners, TV, projector etc
  • Floor boards, laminate, woden flooring
  • Fossils
  • Furniture – unboxed furniture, including objects such sas tables, chairs, desks, beds or large electronic devices (must be within the service dimensions)
  • Glider
  • Knitting machine, sewing machine
  • Ladders
  • Luggage
  • Models, kits
  • Musical instruments including guitars, amplifiers, speakers, turntables, violins, keyboards etc. All musical instruments must be sent in a hard case and boxed.
  • Ornaments (must not be made from non-protected materials like glass, porcelain etc)
  • Suitcase – A suitcase will not be protected if this is used as packaging for internal items
  • Surfboard
  • Telescope, microscope
  • Wall decor items including clocks, framed pictures, pictures, posters, prints

No Protection items:

The following items (or any item similar in description or content) can only be carried on a no protection basis on any service.

Any person sending such an item does so at their own risk:

  • Ceramics / Porcelain / China / Stone – Items made or consisting of porcelain or similar including tiles, sinks, basins, toilets, baths, concrete, crockery, granite, marble, vase, pottery, plates etc.
  • Delicate items
  • Documents: passports, driving licences, id cards, birth and death certificates, financial documents, or other unique documents and certificates should not be sent via a courier network. They cannot be covered for loss and are sent entirely at your own risk
  • Engines, generators and other mechanical parts must be completely flushed out of all oil and dried. Couriers need access to the dipstick and if any oil is present, collection will be refused and the sender issued a surcharge. If parts containing oil are found in the courier network the sender is liable to pay a substantial surcharge
  • Fishing Rods
  • Fragile Items (all)
  • Flat-packed furniture that is boxed and can be shipped
  • Glass items of any type – including glassware, crystal, bulbs, screens, fiberglass, fish tanks, mirror, spectacles, window, perspex etc.
  • Hamper
  • Lenses
  • Lights, lighting, lamps, lampshades, chandeliers etc.
  • Models (including planes, cars, gliders)
  • Packaging – including the box, media packaging, suitcases/flight cases/bags used as packaging etc
  • Personal effects like clothes, footware, accessories. Such goods cannot be covered for loss and are sent entirely at your own risk
  • Pewter figures
  • Precious metals and stones – including gold, silver, platinum, palladium, gems, gemstones, diamond, ruby, emerald, amber, pearl etc. (including in jewellery form)
  • Shower screen
  • SIM cards
  • Small vehicle parts including headlights, taillights, gearboxes, motorcycle parts etc
  • Stoneware, statues, statuettes, marble
  • Torches
  • Vermiculite board
  • Watch

 

Items requiring more information:

The following items (or any item similar in description or content) can only be carried if the description is altered by the customer prior to completing their order:

  • Car Parts
  • Cosmetics
  • Gifts
  • Personal Items

Any person sending such an item may be subject to their order being cancelled without notice and does so at their own risk potentially negating any parcel protection.

Please note we are more than happy to carry these items in the more info section – we just need a clearer description (assumes the clearer description is not an item in the no protection or prohibited list, of course).